Showed connected to Wi‑Fi but not receive an IP address | AMCI Medical Imaging

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Troubleshooting AMX

Error Number

Showed connected to Wi‑Fi but not receive an IP address

Error Code / System Message

Error Question

Why does my XR240amx show connected to Wi‑Fi but not receive an IP address?

Short Answer

The manual separates association with the SSID from successful IP assignment; hospital IT should verify DHCP/network configuration.

Possible Causes

DHCP/network configuration issue; authentication not fully completed; site network policy.

Troubleshooting Steps

Confirm the system is actually authenticated, then have hospital IT verify DHCP availability, VLAN/network policy, and the configured wireless profile. Review the relevant wireless logs for IP-assignment failures.

Parts Areas to Check

For Related Models

Optima XR240amx

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