Frequently asked questions

A: Please fill out RMA request We will provide an RMA number and packaging instructions. Return the part in its original condition and packaging. Once received and inspected, we will process your replacement or refund promptly.

Once the part is found in search, click on Request Price Quote button.E-mail your request to info@amcimedical.com or call customer service at 713-802-9868

Same-day shipping is available for most in-stock parts when orders are placed and confirmed before 5:00 PM Central Time (CT).For large or heavy assemblies (approximately 75 lbs. or more), please call us at (713) 802-9868 to confirm availability and arrange the appropriate shipping method.

AMCI Medical Imaging LLC is an independent aftermarket medical imaging company specializing in GE HealthCare mobile and portable X-ray systems.We support in-house hospital biomedical and imaging engineers, multi-vendor service organizations, independent X-ray service companies, dealers, resellers, and equipment end users who service, repair, and maintain GE HealthCare mobile X-ray equipment.AMCI provides high-quality new, refurbished, remanufactured, and used replacement parts, components, assemblies, digital flat panel detectors, technical support, repair, and service solutions for GE mobile X-ray systems, including:GE AMX-4GE AMX-4 PlusGE Definium AMX 700GE Brivo XR285amxGE Optima XR200amxGE Optima XR220amxGE Optima XR240amxGE AMX NavigateThrough our extensive inventory and hands-on experience with multiple generations of GE mobile X-ray equipment, we help customers repair, maintain, upgrade, and extend the useful service life of their systems while providing a cost-effective alternative to OEM replacement parts and equipment.From a single replacement part or digital detector to a complete mobile X-ray system, AMCI Medical Imaging is your one-stop source for GE mobile X-ray aftermarket solutions.AMCI Medical Imaging LLC is an independent aftermarket company and is not affiliated with, sponsored by, authorized by, or endorsed by GE HealthCare.

“Sold on Exchange” means that you are required to return your defective core unit after receiving the replacement part. The exchange process helps reduce replacement costs and allows eligible core units to be evaluated, repaired, rebuilt, or refurbished for future use.Our team will provide the applicable core return instructions and Return Material Authorization (RMA) information with your order.

HERE'S HOW THE U.S. FEDERAL GOVERNMENT CLASSIFIES REMANUFACTURING: FAR 52.211-5 Material Requirements (a) Definitions. ▪ Reconditioned means restored to the original normal operating condition by readjustments and material replacement. ▪ Remanufactured means factory rebuilt to original specifications. OUR PURSUIT IS GOOD MANUFACTURING PRINCIPLES, ALSO KNOWN AS (GMP) OR GUIDELINES ESTABLISHED BY THE FEDERAL ACQUIISITION REGULATION (FAR) https://www.acquisition.gov/far/52.211-5. ALWAYS PROVIDE A THOROUGH EVALUATION BY EXPERTS. MECHANICALLY- REPLACE ALL WORN PARTS WITH BRAND NEW ONES, THEREBY RESTARTING THE LIFECYCLE. COSMETICS- NEW PAINT, VENDOR DECALS, LIKE NEW IN APPEARANCE. PROFESSIONAL CRATING, DELIVERY & INSTALLATION. EVERYTHING INCLUDED, RIGHT DOWN TO THE MANUALS. GUARANTEED FOR STANDARD VENDOR SERVICE AND WARRANTED NATIONWIDE.