FlashPad detector ping diagnostic failed | AMCI Medical Imaging

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Troubleshooting AMX

Error Number

FlashPad detector ping diagnostic failed

Error Code / System Message

Error Question

What should I check when the XR220amx detector Ping diagnostic fails?

Short Answer

Any lost packets are considered a Ping failure and indicate that the detector is not reliably reachable over the active IP communication path.

Possible Causes

Wireless, tether or GbEthernet communication-path failure; connector/cable fault; detector issue.

Troubleshooting Steps

Verify BIST and detector power/LEDs, then run Ping. Repeat using another communication path. A failure on only one path points to that path; failures across multiple paths increase suspicion of the detector or host.

Parts Areas to Check

For Related Models

Optima XR200amx, Optima XR220amx

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