AMX Troubleshooting & Technical Support
Results Count
Error Number
Hospital network communication issues
Error Code System Message
Question
Which diagnostic checks hospital-network communication on XR200amx and XR220amx?
Short Answer
The Hospital Network diagnostic performs low-level TCP/IP checks; Port to Port Diag isolates PC ports to test transmit/receive functionality.
Possible Causes
TCP/IP configuration; hospital network access; PC port/cabling problem.
Troubleshooting Steps
Run Hospital Network first. If needed, use Port to Port Diag to isolate PC port hardware, and coordinate with hospital IT for network addressing or access issues.
Parts Areas to Check
For Related Models
Optima XR200amx, Optima XR220amx
Error Number
LVLE2 power issues
Error Code System Message
Question
How do I isolate an LVLE2 power problem on XR200amx or XR220amx?
Short Answer
The Exclusive manual recommends testing LVLE2 under load and distinguishing a supply fault from an excessive-current load or cabling problem.
Possible Causes
LVLE2 failure; downstream board/subsystem fault; cabling short or excessive load.
Troubleshooting Steps
Reconnect loads, run Boundary Scan where available, and evaluate LVLE2 output under load. If a specific output shows excessive current, isolate the corresponding load/cabling rather than replacing LVLE2 immediately.
Parts Areas to Check
For Related Models
Optima XR200amx, Optima XR220amx
Error Number
No primary dector selected message
Error Code System Message
Question
What does “No Primary Detector selected” mean on XR220amx?
Short Answer
The detector icon indicates that the user has not selected an active/primary detector for imaging.
Possible Causes
No detector selected as Active in Detector Management.
Troubleshooting Steps
Open Detector Management and select the desired registered detector as Active. Only one detector can be Active at a time.
Parts Areas to Check
For Related Models
Optima XR200amx, Optima XR220amx
Error Number
Power control limits
Error Code System Message
Question
What does a healthy XR200amx/XR220amx Power Control Limits test look like?
Short Answer
A healthy set should show balanced individual pack voltages, reasonable idle battery/LVLE2 current and normal pack temperatures, with the diagnostic passing.
Possible Causes
Diagnostic interpretation question.
Troubleshooting Steps
Compare all four pack voltages rather than only total stack voltage. Look for one pack that differs significantly, abnormal current, or elevated temperature.
Parts Areas to Check
For Related Models
Optima XR200amx, Optima XR220amx
Error Number
Power problem
Error Code System Message
Question
Which diagnostics should I run for an XR200amx or XR220amx power problem?
Short Answer
Use the System Power diagnostic group to check power-control communication, battery voltage/current limits, thermal readings, breaker control and AC-present status.
Possible Causes
Power-control communication fault; low or abnormal battery voltage/current; thermal condition; breaker or AC detection issue.
Troubleshooting Steps
Run Power Control Comm and Power Control Limits first. Use Power Supply Thermal, Breaker Trip and AC Present when the symptom points to those functions.
Parts Areas to Check