AMX Troubleshooting & Technical Support
Results Count
Error Number
NO VIDEO
Error Code System Message
NO VIDEO - No video signal received
Question
What does “NO VIDEO” mean on a GE Definium AMX 700?
Short Answer
NO VIDEO: No video signal received.
Possible Causes
Subsystem/category: Touch Screen Monitor. Source classification: SYSTEM MESSAGE.
Troubleshooting Steps
Check monitor/PC power switches, signal/power cables, display-card seating and connector pins.
Parts Areas to Check
Monitor; PC; video cable
For Related Models
Definium AMX 700
Error Number
Network settings wrong
Error Code System Message
Question
How do I verify logical network settings on the Definium AMX 700?
Short Answer
The manual directs service to verify the system IP address, subnet mask and default router, then use ping tests to isolate the network path.
Possible Causes
Incorrect IP/subnet/router; hospital infrastructure issue; system NIC/network path problem.
Troubleshooting Steps
Open System Home and verify IP address, subnet mask and router. Ping the system address, hospital router and another network device. If needed, connect a service laptop directly and ping it.
Parts Areas to Check
System NIC; hospital network; service laptop
For Related Models
Definium AMX 700
Error Number
No 12 V to LCD
Error Code System Message
LCD_12V
Question
Why is there no 12 V power to the Definium AMX 700 LCD monitor?
Short Answer
If LCD 12 V is absent while the supply/fault LEDs indicate power is available, the LCD branch breaker may have tripped from over-current.
Possible Causes
LCD 12 V over-current; breaker trip; 12 V supply problem.
Troubleshooting Steps
Measure debug-header connection 5, inspect LCD 12 V LED state and isolate the monitor/cable load if the branch has tripped.
Parts Areas to Check
Digital Power Supply; LCD monitor; power cable
For Related Models
Definium AMX 700
Error Number
No 24 V to Beetle Board
Error Code System Message
IF_24V
Question
Why is there no 24 V at the Definium AMX 700 Beetle Board?
Short Answer
If debug-header connection 3 is 0 V while the IF 24V fault LED is illuminated, the breaker may have tripped from over-current.
Possible Causes
Over-current breaker trip; upstream 24 V supply issue.
Troubleshooting Steps
Check debug-header connection 3 and the IF 24V LED. If the fault indication is present, investigate the Beetle-board 24 V load and upstream 24 V supply.
Parts Areas to Check
Digital Power Supply; Beetle Board
For Related Models
Definium AMX 700
Error Number
No 24 V to PC
Error Code System Message
PC_24V
Question
Why is there no 24 V power to the Definium AMX 700 PC?
Short Answer
The manual indicates that if PC 24 V is absent while supply/fault LEDs show the stated condition, the breaker may have tripped from over-current.
Possible Causes
PC 24 V output over-current; breaker trip; upstream 24 V supply issue.
Troubleshooting Steps
Measure debug-header connection 4 and review the 24 V/PC 24 V LED state. Investigate PC load and cabling before replacing the supply.
Parts Areas to Check
Digital Power Supply; mobile PC; PC power cable