AMX Troubleshooting & Technical Support
Results Count
Error Number
SB_NORMAL LED
Error Code System Message
SB_NORMAL - DS7 GREEN
Question
What does the SB_NORMAL LED mean on the GE Definium AMX 700?
Short Answer
System BIST completed without failures.
Possible Causes
Normal mode after BIST pass
Troubleshooting Steps
Use the LED state together with the system symptom. If the LED indicates an error, inhibit or temperature condition, perform the corresponding subsystem troubleshooting before replacing the board.
Parts Areas to Check
Beetle Interface Board
For Related Models
Definium AMX 700
Error Number
SB_SAFE
Error Code System Message
SB_SAFE - Safe mode after BIST failure
Question
What does “SB_SAFE” mean on a GE Definium AMX 700?
Short Answer
SB_SAFE: Safe mode after BIST failure.
Possible Causes
Subsystem/category: Beetle Board. Source classification: LED STATUS.
Troubleshooting Steps
Interpret the LED together with the system symptom and use the matching Beetle/power/exposure troubleshooting path.
Parts Areas to Check
Beetle Interface Board
For Related Models
Definium AMX 700
Error Number
SB_SAFE LED
Error Code System Message
SB_SAFE - DS8 GREEN
Question
What does the SB_SAFE LED mean on the GE Definium AMX 700?
Short Answer
System BIST detected a failure and the board booted into safe mode.
Possible Causes
Safe mode after BIST failure
Troubleshooting Steps
Use the LED state together with the system symptom. If the LED indicates an error, inhibit or temperature condition, perform the corresponding subsystem troubleshooting before replacing the board.
Parts Areas to Check
Beetle Interface Board
For Related Models
Definium AMX 700
Error Number
Service keyboard not working
Error Code System Message
Question
What should I check when the Definium AMX 700 service keyboard does not work?
Short Answer
Try another USB port, inspect the keyboard connector, try another USB keyboard and inspect the USB bulkhead-to-PC cabling.
Possible Causes
Bad keyboard; damaged USB connector; failed USB port; loose internal USB cable.
Troubleshooting Steps
Unplug and inspect the keyboard connector, try another USB port, then another keyboard. If all fail, check cabling from the USB bulkhead to the computer.
Parts Areas to Check
Service keyboard; USB bulkhead; mobile PC
For Related Models
Definium AMX 700
Error Number
Shutting Down
Error Code System Message
Shutting Down... - Expected display during orderly key-switch shutdown
Question
What does “Shutting Down...” mean on a GE Definium AMX 700?
Short Answer
Shutting Down...: Expected display during orderly key-switch shutdown.
Possible Causes
Subsystem/category: PC / Beetle Communication. Source classification: STATUS.
Troubleshooting Steps
If this does not appear, check key-switch scaled signal and IF_PS_CTRL behavior.
Parts Areas to Check
Beetle Board; Digital PSA; key switch