AMX Troubleshooting & Technical Support
Results Count
Error Number
Boundary scan
Error Code System Message
Question
What is Boundary Scan used for on XR200amx and XR220amx?
Short Answer
Boundary Scan is a field-engineering tool used to diagnose board failures and test printed-circuit-board interconnects through JTAG.
Possible Causes
Board hardware or interconnect fault.
Troubleshooting Steps
Use Boundary Scan only with the approved service-tool setup. Run the applicable board tests and interpret PASS/FAIL results before replacing the board or connected subsystem.
Parts Areas to Check
For Related Models
Optima XR200amx, Optima XR220amx
Error Number
Breaker trip
Error Code System Message
Question
Why does the XR200amx or XR220amx breaker trip even when the battery meter looks okay?
Short Answer
Aged or low-state-of-charge batteries can sag under load even when the charge indicator appears healthy.
Possible Causes
Weak/aged battery packs; low SOC; imbalance between packs; poor recharge history.
Troubleshooting Steps
Review battery-related errors, run Power Control Limits unplugged if possible, fully charge the system uninterrupted, remove surface charge as directed, and compare individual pack voltages under load.
Parts Areas to Check
For Related Models
Optima XR200amx, Optima XR220amx
Error Number
Breaker trips
Error Code System Message
Question
What are common causes of breaker trips on XR200amx/XR220amx?
Short Answer
The manuals link breaker trips to low battery voltage, battery overvoltage/overtemperature, excessive charging current and less commonly electrical shorts.
Possible Causes
Weak/low batteries; overvoltage; battery overheating; high charge current; board/harness short.
Troubleshooting Steps
Start with the system error log and battery codes. Run Power Control Limits, fully charge low batteries, and investigate any pack-specific voltage/temperature or charging-current fault before replacing boards.
Parts Areas to Check
For Related Models
Optima XR200amx, Optima XR220amx
Error Number
Charge issues
Error Code System Message
Question
How long should I charge a low XR200amx or XR220amx system before retesting?
Short Answer
For diagnostic recovery from low state of charge, the manual uses roughly 4–6 hours of uninterrupted normal charging; battery integration may also require an overnight Safe Charge step.
Possible Causes
Low SOC after non-use; incomplete recharge; new/replacement pack mismatch.
Troubleshooting Steps
For a routine low-SOC diagnostic, fully charge uninterrupted for about 4–6 hours. For replacement-pack integration, follow the two-step Safe Charge plus Normal Charge procedure.
Parts Areas to Check
For Related Models
Optima XR200amx, Optima XR220amx
Error Number
Charging bin not recognize the FlashPad detector
Error Code System Message
Question
What should I check when the XR220amx charging bin does not recognize the detector?
Short Answer
Detector Parked/bin-sense functions can be checked from SUIF; detector troubleshooting also distinguishes charging-bin sensing from table/wall-stand docking.
Possible Causes
Bin switch/sense issue; detector not seated; charging-bin power/connector problem.
Troubleshooting Steps
Confirm the detector is fully seated, run Detector Parked, observe charging/indicator status and compare another detector if available. Inspect bin contacts/connectors if the fault is isolated to the bin.
Parts Areas to Check