AMX Troubleshooting & Technical Support
Results Count
Error Number
Degraded mode
Error Code System Message
Question
Why does an XR200amx or XR220amx enter Degraded Mode?
Short Answer
The Exclusive manual provides a flow for degraded-mode conditions involving PC power/boot, video communication, the Spyder board and related cables.
Possible Causes
PC power or boot failure; video cable fault; Spyder fault; software/firmware recovery issue.
Troubleshooting Steps
Check whether the PC power light is present and whether an external monitor has normal video. Verify PC supply voltage and reseat the video cable. Follow the degraded-mode flow before replacing PC or Spyder.
Parts Areas to Check
For Related Models
Optima XR200amx, Optima XR220amx
Error Number
Detector dropped or impacted
Error Code System Message
Question
How do I check an XR220amx detector after a drop or impact?
Short Answer
The detector diagnostics include Shock Sensors, which demonstrate detector sensor functionality using the defined service test method.
Possible Causes
Drop/impact; possible internal detector damage.
Troubleshooting Steps
Remove the detector from clinical use if damage is suspected. Inspect for physical damage and run the approved Shock Sensor and quality-assurance checks before returning it to service.
Parts Areas to Check
For Related Models
Optima XR200amx, Optima XR220amx
Error Number
Detector lost communication
Error Code System Message
Question
Why does the XR220amx show a Lost Communication message for the detector?
Short Answer
A Lost Communication message can occur when the detector is too far from the host radio or RF blockage/interference degrades the wireless link.
Possible Causes
Excessive distance; RF interference/blockage; wireless communication-path fault.
Troubleshooting Steps
Move the detector into normal operating distance, observe detector and host-radio LEDs, run Wireless Comm/Signal Strength and compare operation using tether or GbEthernet.
Parts Areas to Check
For Related Models
Optima XR200amx, Optima XR220amx
Error Number
Detector temperature issues
Error Code System Message
Question
How do I check detector temperature on XR220amx?
Short Answer
The detector diagnostic set reports internal sensor temperatures against limits, and the Exclusive manual includes dedicated temperature/overheat diagnostics.
Possible Causes
Detector overheating; internal sensor fault; environmental temperature condition.
Troubleshooting Steps
Run the detector Temperature diagnostic, confirm proper environment/airflow and compare results across operating modes. Escalate persistent over-limit results.
Parts Areas to Check
For Related Models
Optima XR200amx, Optima XR220amx
Error Number
Error 0100
Error Code System Message
Question
What does error 0100 mean on a GE Optima XR200amx or XR220amx?
Short Answer
Error 0100: Fil Small Unexpected generator firmware error.
Possible Causes
Subsystem/category: Filament Small. Manual recovery/error class: INHIBIT.
Troubleshooting Steps
Review related generator errors. Run mA Measurement and the applicable filament-driver tests; inspect tube/filament connections and use the specific error workflow before replacing parts.
Parts Areas to Check