AMX Troubleshooting & Technical Support
Results Count
Error Number
FlashPad detector communication selection
Error Code System Message
Question
How does the XR220amx FlashPad choose between docked, tethered and wireless communication?
Short Answer
At startup the system searches for detector communication in priority order: GbEthernet, Tether, then Wireless UWB.
Possible Causes
Normal detector communication selection behavior.
Troubleshooting Steps
Confirm which communication method is physically available. Use alternate communication modes to isolate faults because the detector communicates through only one method at a time.
Parts Areas to Check
For Related Models
Optima XR200amx, Optima XR220amx
Error Number
FlashPad detector image transfer problems
Error Code System Message
Question
How do I troubleshoot XR220amx detector image-transfer problems?
Short Answer
Ethernet Stats loads the communication path with dark-image transfers and records retransmissions and data-integrity results.
Possible Causes
Weak/unstable communication path; dirty or damaged docking contacts; tether or host-PC connector problem; detector fault.
Troubleshooting Steps
Run BIST and Ping first, then Ethernet Stats. For docked failures, inspect and clean detector/docking contacts and troubleshoot the failing cable/port path. Compare another detector or communication mode when available.
Parts Areas to Check
For Related Models
Optima XR200amx, Optima XR220amx
Error Number
FlashPad detector is not holding a charge
Error Code System Message
Question
Why is my XR220amx FlashPad battery not holding a charge?
Short Answer
Detector-battery capacity deteriorates with charge cycles, time and use; the manual notes about two hours of average use is typical for a calibrated battery.
Possible Causes
Battery aging/capacity loss; inaccurate state-of-charge estimate; incomplete calibration/conditioning.
Troubleshooting Steps
Check the battery TEST indication and Battery Health. Perform the approved battery calibration/conditioning procedure before replacing the battery when appropriate.
Parts Areas to Check
For Related Models
Optima XR200amx, Optima XR220amx
Error Number
FlashPad detector not register
Error Code System Message
Question
How is a FlashPad detector registered on XR220amx or digitally upgraded XR200amx?
Short Answer
Initial detector registration is performed with a tether connection so the host PC can recognize the detector in relation to the system.
Possible Causes
Missing tether; detector not powered/booted; detector or system communication problem.
Troubleshooting Steps
Connect the tether, power the detector, open Detector Registration and use Add/Edit as required. If registration fails, run BIST/Ping and compare alternate communication methods.
Parts Areas to Check
For Related Models
Optima XR200amx, Optima XR220amx
Error Number
FlashPad detector or system causing the problem
Error Code System Message
Question
How can I tell whether the XR220amx detector or the system is causing the problem?
Short Answer
The manuals recommend swapping communication methods, detectors, tether cables, batteries, charging methods and grids when multiple known-good items are available.
Possible Causes
Detector, cable, host, charging or accessory fault.
Troubleshooting Steps
Change one variable at a time: wireless/tether/GbEthernet, detector, tether, battery, charging method or grid. Compare LEDs and diagnostics with normal operation.
Parts Areas to Check