AMX Troubleshooting & Technical Support
Results Count
Error Number
MPPS updates not sent
Error Code System Message
Question
Why can’t the Definium AMX 700 send MPPS updates?
Short Answer
Verify networking and the MPPS server IP address, case-sensitive AE Title and DICOM port, then run C-Echo.
Possible Causes
Network issue; MPPS configuration mismatch; server unavailable.
Troubleshooting Steps
Open Network Connections, select the MPPS device under HIS/RIS, verify IP/AE Title/port, run C-Echo and review the system error log if the test fails.
Parts Areas to Check
MPPS server; AMX 700 DICOM configuration
For Related Models
Definium AMX 700
Error Number
Mobile PC has no LEDs or will not start
Error Code System Message
Question
What should I check when the Definium AMX 700 mobile PC will not power on?
Short Answer
Verify PC LEDs, power cables and the computer power switch, and confirm USB/network cables are connected correctly.
Possible Causes
PC power switch off; loose power cable; power-supply output fault; USB/network cable issue.
Troubleshooting Steps
Confirm the PC power switch is ON. Check PC power and USB cables. Verify hospital-network and detector-Ethernet lines are not reversed. Continue with digital power-supply checks if PC power is absent.
Parts Areas to Check
Mobile PC; PC 24V supply; cables
For Related Models
Definium AMX 700
Error Number
Monitor does not turn off when tube is parked
Error Code System Message
Kill Monitor
Question
Why does the Definium AMX 700 monitor stay on when the tube is parked?
Short Answer
The Beetle Board Kill Monitor functional test expects the monitor to turn off when the tube is parked and turn back on when unparked.
Possible Causes
Tube-park status not recognized; Beetle Board monitor-control path issue.
Troubleshooting Steps
Park and unpark the tube while observing monitor behavior. If the monitor does not follow the expected state, troubleshoot tube-park sensing and the Beetle/monitor-control path.
Parts Areas to Check
Tube park switch; Beetle Board; monitor
For Related Models
Definium AMX 700
Error Number
Monitor has no power or no image
Error Code System Message
NO VIDEO
Question
What should I check when the Definium AMX 700 touch-screen monitor is blank?
Short Answer
Confirm the monitor power LED, front power switch, signal cable, power cable and computer/video-card connection.
Possible Causes
Monitor power switch off; loose power or signal cable; display card not seated; bent signal pins; PC/video issue.
Troubleshooting Steps
Verify monitor and computer power switches are ON. Reseat the monitor power and signal cables, inspect signal pins, and confirm the display card is seated.
Parts Areas to Check
Touch-screen monitor; PC display card; video cable
For Related Models
Definium AMX 700
Error Number
NO VIDEO
Error Code System Message
NO VIDEO
Question
What causes “NO VIDEO” on the Definium AMX 700 touch-screen monitor?
Short Answer
The manual directs service to check the signal cable, display-card seating, power switches, power connector and signal-connector pins.
Possible Causes
No video signal; loose signal/power cable; display card not seated; power switch off; bent/pushed pins.
Troubleshooting Steps
Confirm monitor and PC power switches are ON. Fully seat the power/signal cables, inspect the signal connector pins and verify the display card is seated.
Parts Areas to Check
Touch-screen monitor; PC display card; signal cable