AMX Troubleshooting & Technical Support
Results Count
Error Number
After stored now behaves abnormally
Error Code System Message
Question
What should I do if an XR200amx or XR220amx has been stored and now behaves abnormally?
Short Answer
A system stored at low temperature or with batteries connected/discharged can show low-temperature, low-charge, shutdown and generator errors without necessarily requiring parts.
Possible Causes
Cold system; self-discharge; very low state of charge; improper storage.
Troubleshooting Steps
Allow a cold system to stabilize to the specified environment. Fully recharge it using the approved charging practice, then reassess errors before replacing batteries or generator components.
Parts Areas to Check
For Related Models
Optima XR200amx, Optima XR220amx
Error Number
BDM mismatch screen
Error Code System Message
Question
What should I do when an XR200amx or XR220amx displays a BDM Mismatch screen?
Short Answer
On a normally operating system where no parts were changed, the Exclusive manual instructs the technician to select RESTORE.
Possible Causes
Board Data Module fingerprint or firmware mismatch detected at power-up.
Troubleshooting Steps
First confirm whether any intelligent board was replaced. If no parts were changed, select RESTORE. If a board was replaced, follow the replacement finalization instructions for the correct Restore/Cancel choice.
Parts Areas to Check
For Related Models
Optima XR200amx, Optima XR220amx
Error Number
Battery pack needs to be replace
Error Code System Message
Question
How should a replacement battery pack be integrated into XR200amx/XR220amx?
Short Answer
The Exclusive manual recommends a two-step process so packs of different state-of-charge or vintage can equalize safely.
Possible Causes
SOC mismatch between new and existing packs.
Troubleshooting Steps
Use the approved Safe Charge mode for an extended undisturbed charge, then Normal Charge mode until one hour after the battery meter reaches 100%. Follow the replacement procedure for exact jumper/service steps.
Parts Areas to Check
For Related Models
Optima XR200amx, Optima XR220amx
Error Number
Black screen
Error Code System Message
Question
What should I check for a black screen on XR200amx or XR220amx?
Short Answer
Use PC Boot View and an external VGA monitor to separate a PC video failure from a Spyder/video-cable path problem.
Possible Causes
PC failure; PC-to-Spyder video cable fault; Spyder video path fault.
Troubleshooting Steps
Enter the approved degraded-mode workflow, check PC power, connect an external monitor, and reseat the PC-to-Spyder video cable. Replace hardware only after isolating the failing path.
Parts Areas to Check
For Related Models
Optima XR200amx, Optima XR220amx
Error Number
Boot stop after a board was replaced
Error Code System Message
Question
Why did my XR200amx or XR220amx boot stop after a board replacement?
Short Answer
The BDM checks component fingerprint and firmware data at power-up; a mismatch can halt boot until the correct recovery action is selected.
Possible Causes
New/replaced intelligent board does not match BDM fingerprint or firmware data.
Troubleshooting Steps
Identify the replaced part and use the manual's Restore/Cancel table for that component. If an incorrect choice was previously made, a Load from Cold may be required.
Parts Areas to Check