AMX Troubleshooting & Technical Support
Results Count
Error Number
FlashPad detector ping diagnostic failed
Error Code System Message
Question
What should I check when the XR220amx detector Ping diagnostic fails?
Short Answer
Any lost packets are considered a Ping failure and indicate that the detector is not reliably reachable over the active IP communication path.
Possible Causes
Wireless, tether or GbEthernet communication-path failure; connector/cable fault; detector issue.
Troubleshooting Steps
Verify BIST and detector power/LEDs, then run Ping. Repeat using another communication path. A failure on only one path points to that path; failures across multiple paths increase suspicion of the detector or host.
Parts Areas to Check
For Related Models
Optima XR200amx, Optima XR220amx
Error Number
FlashPad detector wireless LED red
Error Code System Message
Question
Why is the XR220amx detector Wireless LED red?
Short Answer
A red Wireless LED can mean the host radio is transmitting but the detector is not successfully communicating; distance, RF blockage or detector firmware may be involved.
Possible Causes
Detector out of range; RF blockage/interference; detector firmware problem; host radio can see activity but cannot establish full communication.
Troubleshooting Steps
Move the detector closer, remove obvious RF obstructions, verify the detector is powered and registered, and compare host-radio LED states. If the symptom changes when the detector is powered off, investigate detector firmware.
Parts Areas to Check
For Related Models
Optima XR200amx, Optima XR220amx
Error Number
FlashPad detector wireless LED yellow
Error Code System Message
Question
Why is the XR220amx detector Wireless LED yellow?
Short Answer
The manuals describe yellow as a connected, registered and active detector condition that can be associated with weak wireless signal.
Possible Causes
Weak UWB signal; excessive distance; RF blockage or interference.
Troubleshooting Steps
Check the operator UIF for inhibits, run Signal Strength/Wireless Comm, move the detector closer to the host radio and identify sources of RF blockage.
Parts Areas to Check
For Related Models
Optima XR200amx, Optima XR220amx
Error Number
FlashPad detector wireless operation due to battery
Error Code System Message
Question
Does the XR220amx detector require a battery for wireless operation?
Short Answer
Yes. The detector battery must be installed for wireless UWB communication.
Possible Causes
Battery missing; incorrect or unsuitable battery; low state of charge.
Troubleshooting Steps
Confirm the correct detector battery is installed and adequately charged. Use the battery TEST button or Battery Health diagnostic to assess available charge/capacity.
Parts Areas to Check
For Related Models
Optima XR200amx, Optima XR220amx
Error Number
FlashPad grid issues
Error Code System Message
Question
Which diagnostic checks the FlashPad grid on XR220amx?
Short Answer
The Grid Sensor diagnostic verifies detector recognition of an attached grid or tests the user interaction/status display depending on operating mode.
Possible Causes
Grid attachment/orientation/sensor issue.
Troubleshooting Steps
Run Grid Sensor and confirm the detector recognizes the expected grid state. Swap with a known-good grid when available to isolate the accessory from the detector.
Parts Areas to Check