AMX Troubleshooting & Technical Support
Results Count
Error Number
No generator power
Error Code System Message
Question
What does the Djinn Power Supplies diagnostic check?
Short Answer
It checks the internal ±13 V, 48 V, and 3.3 V generator supplies while modules are off.
Possible Causes
Generator internal supply fault; 48 V LVLE2 issue.
Troubleshooting Steps
Run Power Supplies. For 48 V faults, verify LVLE2 output is 48 VDC ±2.5 V with the specified test setup and inspect the CAN/power connections.
Parts Areas to Check
For Related Models
Brivo XR285amx
Error Number
Power Supply overheat or too high
Error Code System Message
Question
What does the Power Supply Thermal test check on the Brivo XR285amx?
Short Answer
It compares internal power-supply temperatures against allowed limits.
Possible Causes
Overtemperature; failed fan/cooling; temperature sensor issue.
Troubleshooting Steps
Run the Power Supply Thermal diagnostic. If temperature errors are present, check cooling, fans, sensors, and the applicable Djinn thermal error code before replacing a module.
Parts Areas to Check
For Related Models
Brivo XR285amx
Error Number
Power control comm issues
Error Code System Message
Question
What does the Brivo XR285amx Power Control Comm diagnostic test?
Short Answer
It checks low-level communication and control between the Spyder control board and other hardware controllers.
Possible Causes
Spyder or controller communication fault; cable or board issue.
Troubleshooting Steps
Run Power Control Comm in SUIF. If it fails, use the error log and System Sanity/communication results to isolate the controller, wiring, or board that is not communicating.
Parts Areas to Check
For Related Models
Brivo XR285amx
Error Number
System sanity issues
Error Code System Message
Question
What does System Sanity test on the Brivo XR285amx?
Short Answer
System Sanity checks board voltages, Spyder memory, flash-storage CRC integrity, and local/system communications.
Possible Causes
Board supply voltage issue; Spyder memory fault; corrupted software; communication fault.
Troubleshooting Steps
Run System Sanity and identify which subtest fails. Use the result to isolate voltage, memory, software-integrity, or communication problems before replacing hardware.
Parts Areas to Check
For Related Models
Brivo XR285amx
Error Number
Tube park interlock not working
Error Code System Message
Question
How do I test the tube park interlock on the Brivo XR285amx?
Short Answer
Tube Interlocks verifies that the system recognizes the tube park as latched.
Possible Causes
Tube-park latch/sensor fault; wiring or system-input problem.
Troubleshooting Steps
Run Tube Interlocks. If the latch state is not recognized, inspect the tube-park latch, sensor, wiring, and system-control input.
Parts Areas to Check