AMX Troubleshooting & Technical Support
Results Count
Error Number
Cannot print to DICOM printer
Error Code System Message
Question
Why can’t the Definium AMX 700 print to a DICOM printer?
Short Answer
Verify physical/logical networking, then confirm the print-server IP address, case-sensitive AE Title and DICOM port and run C-Echo.
Possible Causes
Network issue; print-server configuration mismatch; printer/DICOM service unavailable.
Troubleshooting Steps
Open Network Connections, select the Print device, verify IP/AE Title/port, run C-Echo, and review the error log if the test fails. Then verify film/layout/LUT configuration as needed.
Parts Areas to Check
DICOM Print Server; AMX 700 network configuration
For Related Models
Definium AMX 700
Error Number
Cannot send images
Error Code System Message
Question
Why can’t the Definium AMX 700 send images to PACS?
Short Answer
Verify networking first, then confirm the destination IP address, case-sensitive AE Title and DICOM port and run C-Echo.
Possible Causes
Network issue; wrong destination IP; AE Title mismatch; wrong DICOM port; destination unavailable.
Troubleshooting Steps
Document the system DICOM settings, open Network Connections, select the configured destination, verify IP/AE Title/port and run C-Echo. If it passes, review the system error log.
Parts Areas to Check
PACS/network host; AMX 700 DICOM configuration
For Related Models
Definium AMX 700
Error Number
Cradle has no communication or corrupted data
Error Code System Message
Question
Why is the Definium AMX 700 barcode cradle not communicating or sending corrupted data?
Short Answer
Check cradle power, mains power, interface cable condition/connection, COM port and baud-rate settings.
Possible Causes
Cradle power loss; damaged/loose interface cable; COM-port or baud-rate mismatch.
Troubleshooting Steps
Verify the cradle power indicator and mains socket, then inspect the interface cable and confirm COM port/baud-rate settings.
Parts Areas to Check
Barcode reader; cradle; battery; interface cable
For Related Models
Definium AMX 700
Error Number
DVD drive appears not to work
Error Code System Message
Question
What should I check when the Definium AMX 700 DVD drive appears not to work?
Short Answer
Verify USB connection and power LED, test the eject button, reconnect the drive and try another USB port.
Possible Causes
Loose USB connection; no USB power; failed USB port; DVD-drive fault.
Troubleshooting Steps
Confirm the DVD is securely connected to the USB bulkhead and its power LED is lit. Test eject, reconnect, and try a different USB interface.
Parts Areas to Check
USB DVD drive; USB bulkhead; PC USB port
For Related Models
Definium AMX 700
Error Number
DVD drive tray problem
Error Code System Message
Question
Why should I not manually close the Definium AMX 700 DVD drive tray?
Short Answer
The manual notes DVD problems and recommends using the on-screen read or write command to close the tray for proper operation.
Possible Causes
Manual tray closure can contribute to improper DVD-drive operation.
Troubleshooting Steps
Open the tray as needed, then use the system Read or Write command to close it instead of manually pushing the tray shut.
Parts Areas to Check
USB DVD drive