AMX Troubleshooting & Technical Support
Results Count
Error Number
Generator errors
Error Code System Message
Question
Can low system batteries cause generator errors on XR200amx or XR220amx?
Short Answer
Yes. The Exclusive manual specifically links low system battery state of charge with generator boot errors such as Djinn 0581 and resulting 0504.
Possible Causes
Low battery state of charge; aged batteries; insufficient recharge after non-use.
Troubleshooting Steps
Review the error timestamps and debug text. Run Power Control Limits while unplugged if possible, record pack voltages/current, fully charge the system uninterrupted, then retest before replacing generator FRUs.
Parts Areas to Check
For Related Models
Optima XR200amx, Optima XR220amx
Error Number
Generator issues
Error Code System Message
Question
Which generator diagnostics are available on XR200amx and XR220amx?
Short Answer
Generator tests include rotation, rotor impedance, power supplies, resonant components, inverter, 70C, rise-time/regulation, filament-driver, mA, kV and Auto tests.
Possible Causes
Generator, tube, filament, rotor, resonant, inverter, DC-bus, mA or kV subsystem fault.
Troubleshooting Steps
Match the error-log subsystem to the diagnostic. Use compound kV, mA or Auto tests when appropriate and follow the service-manual sequence for any failed subtest.
Parts Areas to Check
For Related Models
Optima XR200amx, Optima XR220amx
Error Number
Generator will not boot
Error Code System Message
Question
What should I check when the XR200amx or XR220amx generator will not boot?
Short Answer
Before ordering parts, review recent generator errors, related Spyder issues, generator LEDs, cabling and software state.
Possible Causes
Generator error; Spyder communication problem; cable fault; corrupt generator software; Power Module or Main Auxiliary fault.
Troubleshooting Steps
Analyze the Class M error log. Check related Spyder errors, generator LEDs and cable continuity. Attempt controlled reboots and a generator software download where appropriate before module replacement.
Parts Areas to Check
For Related Models
Optima XR200amx, Optima XR220amx
Error Number
Hospital Wi-Fi cannot pull worklist or push images
Error Code System Message
Question
What should I check when XR200amx/XR220amx hospital Wi-Fi cannot pull worklist or push images?
Short Answer
The Exclusive manual recommends checking whether the site uses 2.4 GHz, 5 GHz or both, reviewing wpa_supplicant.log and coordinating with the network administrator about band steering/select.
Possible Causes
Band steering/select interaction; congested 2.4 GHz channels; wireless authentication/association issue.
Troubleshooting Steps
Confirm the site's band design. Review wpa_supplicant.log for failures by band. If the network uses steering/select and 5 GHz is appropriate, configure band selection according to the approved workflow.
Parts Areas to Check
For Related Models
Optima XR200amx, Optima XR220amx
Error Number
Hospital Wi-Fi on 2.4 GHz not working
Error Code System Message
Question
Why might XR200amx/XR220amx hospital Wi-Fi work better on 5 GHz?
Short Answer
The manual notes that 2.4 GHz has only three non-overlapping enterprise channels and can suffer co-channel interference and overcrowding.
Possible Causes
2.4 GHz channel congestion; site band-steering behavior.
Troubleshooting Steps
Review the hospital RF design and wpa_supplicant.log with IT. Use band selection only when the site configuration and logs support it; it will not fix problems affecting both bands equally.
Parts Areas to Check