AMX Troubleshooting & Technical Support
Results Count
Error Number
Need to enter service mode
Error Code System Message
Question
What is AMX-Series service mode used for?
Short Answer
Service mode is intended for service personnel and provides access to calibration, extended diagnostics, data logs, and data-base access.
Possible Causes
Service/maintenance task.
Troubleshooting Steps
Use the service switch and approved service procedure. Restrict calibration and data-base changes to qualified personnel because incorrect values can affect system operation and exposure output.
Parts Areas to Check
CPU; calibration database; diagnostic tools
For Related Models
AMX-4, AMX-4+, Definium AMX 700
Error Number
No Display After Installing ESD Kit
Error Code System Message
Question
How do I troubleshoot this AMX-4 Series issue: No Display After Installing ESD Kit?
Short Answer
Board Mounting Screw(s) Retaining Nut Lock-washers Impinge On The +40 VDC Bus OnThe Display Controller Board (46-232832G1). The +40 VDC Bus Is Too Close To The Retaining Nut Lock-washers—Shorts Out The +40 VDC Bus When The ESD Kit Ground Cables Are Added. Reposition Existing Mounting Screws/Lock-washers. CQA 972174
Possible Causes
10) Problem: No Display After Installing ESD Kit
Troubleshooting Steps
Board Mounting Screw(s) Retaining Nut Lock-washers Impinge On The +40 VDC Bus OnThe Display Controller Board (46-232832G1). The +40 VDC Bus Is Too Close To The Retaining Nut Lock-washers—Shorts Out The +40 VDC Bus When The ESD Kit Ground Cables Are Added. Reposition Existing Mounting Screws/Lock-washers. CQA 972174
Parts Areas to Check
Display Controller Board
For Related Models
AMX-4, AMX-4+, Definium AMX 700
Error Number
No “normal” kVp waveform can be viewed (Applications Or Check-Sum Bypass) With Errors 439 Or 469
Error Code System Message
Question
How do I troubleshoot this AMX-4 Series issue: No “normal” kVp waveform can be viewed (Applications Or Check-Sum Bypass) With Errors 439 Or 469?
Short Answer
Temporarily Jumper TP-14 To TP-15 On Filament kVp Board To Obtain A “normal” kVp Waveform
Possible Causes
16) Problem: No “normal” kVp waveform can be viewed (Applications Or Check-Sum Bypass) With Errors 439 Or 469
Troubleshooting Steps
Temporarily Jumper TP-14 To TP-15 On Filament kVp Board To Obtain A “normal” kVp Waveform
Parts Areas to Check
Filament kVp Board
For Related Models
AMX-4, AMX-4+, Definium AMX 700
Error Number
Open filament in X-Ray Tube (Error 45F) during PREP. Defective Filament kVp Control Board (Q170, Q160 or Q173 shorted, Inverter running at maximum output. CQA 964232.
Error Code System Message
45F
Question
How do I troubleshoot this AMX-4 Series issue: Open filament in X-Ray Tube (Error 45F) during PREP. Defective Filament kVp Control Board (Q170, Q160 or Q173 shorted, Inverter running at maximum output. CQA 964232?
Short Answer
Replace Filament kVp Board
Possible Causes
3) Problem: Open filament in X-Ray Tube (Error 45F) during PREP. Defective Filament kVp Control Board (Q170, Q160 or Q173 shorted, Inverter running at maximum output. CQA 964232.
Troubleshooting Steps
Replace Filament kVp Board
Parts Areas to Check
Filament kVp Board; X-Ray Tube
For Related Models
AMX-4, AMX-4+, Definium AMX 700
Error Number
Oscilloscope triggering during calibration
Error Code System Message
Question
How should I trigger an oscilloscope for AMX-Series generator calibration?
Short Answer
The manual recommends establishing the scope trigger before entering CALIBRATE KVP because the unit fails power-up tests in calibration mode.
Possible Causes
Difficult oscilloscope triggering during service calibration.
Troubleshooting Steps
Set up the trigger in normal operating mode using the specified low-kVp/mAs test exposure, then enter calibration with the scope already triggering reliably.
Parts Areas to Check
Generator calibration test points